Contact Form
Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We ship to the following countries in the EU:
Belgium, Netherlands, Germany, France, Sweden, Denmark, Finland, Poland, Hungary, Portugal, Spain, Italy
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 5 working days. The shipping times depend on the products and destination (estimated at checkout).
How to track my order?
How to track my order?
After your order confirmation, you will receive link to follow your order shipment. If you experience any issues, please fill out the contact form and we'll help you asap.
How much will be charged for the delivery costs?
How much will be charged for the delivery costs?
Our delivery costs are free for all our customers.
Orders
I've made a mistake in my contact details - What now?
I've made a mistake in my contact details - What now?
Please fill out our contact form with your correct details and we will adjust your order.
Please note that this has to be done within 24 hours or sooner.
I never got my order, what do I need to do?
I never got my order, what do I need to do?
Fill out our contact form and include your order number.
We'll get in touch with you asap to resolve this issue.
Returns and Refunds
How do I return a product?
How do I return a product?
Please check our return/refund/exchange policy here.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Can I exchange an item?
Can I exchange an item?
For exchanging an item you will need to follow the return procedure. See detailed policy here.